Lost progress today
Jessica Lee
When we finished our second game of copy cat we lost all of our progress today:
The two packs we bought (Three Wise Monkeys and Poking Fun).
The daily missions we completed
The Glow Getter mission we had completed
The coins earned from the games we played today
I don't think it crashed, it seemed to go back to the main Copy Cat menu like normal but I noticed our coins earned weren't there and then I noticed our missions and packs earned today were also missing
Laura Small
Jessica Lee Thank you for sharing this feedback with us. We reviewed your post and would like to confirm some information. Did any of the below happen during your play session:
- You walked away while the game was running in the background,
- The system shut off the game for some reason
- You pressed home home screen, but then walked away from the game not pressing any more buttons.
Jessica Lee
No maiam. We were playing, confirmed purchase and it suddenly jumped back to the main screen start for Copy Cats. That's what I remember happening.
It hasn't happened again and we were able to eventually purchase these packs again successfully days later
Laura Small
Jessica Lee Okay great, thanks for the info. I just rewrote my original message to make sure I was clear, so please review again. We really appreciate that you took the time to share your experience with us so we can continue to improve.
Jessica Lee
Laura Small I still don't think any of that applies. IIRC, I was standing there directly in front of the Nex (never left, never pressed the home button, the Nex didn't turn off, etc.).
I do think perhaps I pressed the confirm button for the purchase more than once, because I was wanting to hurry to do another game of Copy Cats before the time ran out on the special event (most likely double points) that day.
Maybe pressing the confirm button multiple times was a factor?
Laura Small
Jessica Lee Thank you for the details, this is helpful. I will share back with the team!